Have heard almost only good things about them - so take this with a grain of salt I guess. Had an appointment booked for a Friday morning. I come in to drop off my keys. Guy at the counter says "that appointment was yesterday". Naturally, I was very apologetic thinking that I had made a mistake and came in on the wrong day. I booked another appointment and left. As I was leaving the building, I checked my email because I was almost certain that my appointment was for the Friday. I checked the confirmation email. It was booked for the Friday. I go back in to just double-check with the guy at the counter - he was very unapologetic and basically said "yeah it might've been my mistake, but I don't have room for you today anyway". What do you mean MIGHT HAVE? They didn't even call me on the Thursday to ask where I was, or email me at the end of day saying I missed my appointment. I had no way of knowing they expected me to come in on the Thursday - the confirmation said COME ON FRIDAY. There was nothing I could've reasonably done to prevent that situation, and the best I got was "might've been my bad - oopsies!". Totally disrespectful of my time. As a first time customer, that's absurdly bad customer service, and gives me no reason to come back. Too bad for the shop too - my car is basically falling apart, it would've been a big bill. I guess we're even - I couldn't find a way to cancel the appointment I had re-booked for the Monday morning after business hours on Friday (and I did try!) - my apologies. Or maybe I should say "might've been my bad, but I couldn't make it in anyway!". I'll be going to a shop that's more respectful of my time, especially as a first-time customer. Would be happy to help you set up an automatic appointment booking calendar for a small subscription fee, to avoid incidents like this, let me know! Edit to address response: "We always try our best to accommodate". Your accommodation was offering me an appointment the next week, which I could've also booked by going to your website. And I'm supposed to expect you to book it into the right time slot after the first time? I didn't receive a confirmation email for the second appointment anyway. "I did apologize for the inconvenience". Your "apology" was you dodging responsibility for the mistake by saying it "might have" been your fault. Can you see why maybe a first-time customer wouldn't be in love with that response to your disrespect of their time? This half-assed response makes you look even worse. Take responsibility for your actions - we learned concepts like these in grade three.
Very sorry to hear your disappointment however we always try our best to accommodate, and I did apologize for the inconvenience. Clint
- Beech Motorworks - 990 Upper James St