My car is old and there is a good deal wrong with it. Steve helped to determine what needed to be done immediately and what could wait as I can't afford a new car and I can't afford to do all of the work that is needed. The detailed printout gave a clear indication of what was done and what still needs to be done and that will help me to budget for future repairs. As a woman, I was most appreciative of the fact that no one I spoke to talked down to me or acted like I was too stupid to comprehend what they were talking about (and if you're a woman, chances are, you know what I'm talking about)!!! Thank you for your honesty AND professionalism!!!