Wonderful Experience at Beech Motorworks located on 1259 Upper James Street. Dealt with staff members: Steve, Andrew, and Jeff, to get my snow tires swapped. I was waiting at a different dealership on Upper James strip to get this simple work done, but had to leave my car, and wait for two days just to find out they hadn't even gotten to my vehicle yet even after I specifically booked an appointment to get it done.
Called Beech Motorworks and they sure made me feel like they cared for my business and they were very accommodating with what I needed. They booked me in right away, and put my frustrating day at ease.
This might have been a simple job, but they have earned my future business and I look forward to bring more business to them with my other vehicles. Great customer service is listening to your customers, and realizing everyone's time is valuable. That's what you have done, and I appreciate it. Steve and Andrew sure made me feel comfortable to leave my car there, and after inspection was done, they sent a detailed report to let me know what they have found.
Overall, wonderful experience at Beech Motorworks.